Privacy Policy.
How we collect, use, and protect your personal information. Written in plain English, covering what most small-business website visitors and clients actually want to know.
1. Who We Are
Key City Digital ("Key City Digital," "we," "us," or "our") is a digital marketing agency headquartered in Abilene, Texas. This Privacy Policy applies to information we collect through keycitydigital.com, our landing pages, client portals, and any services we provide to clients and prospects.
2. Information We Collect
We collect information you provide directly to us — such as your name, business name, email, phone number, and website URL — when you book a strategy call, submit a contact form, or subscribe to our communications. We also collect limited information automatically when you visit our site, including your IP address, device and browser type, referring URL, pages visited, and time spent on each page. This is standard web analytics data used to improve the site.
3. How We Use Your Information
We use the information we collect to respond to inquiries and deliver requested services; personalize strategy call preparation (such as auditing your existing online presence before we speak); send occasional updates and newsletters you've opted into; improve our website, content, and service offerings; and comply with applicable legal obligations. We will never sell your personal information to third parties.
4. Cookies & Similar Technologies
We use cookies and similar technologies for essential site functionality, analytics (Google Analytics, Meta Pixel, and similar tools), and — where applicable — advertising attribution. You can disable cookies in your browser settings, though doing so may limit site functionality.
5. Third-Party Services
We use carefully vetted third-party services to operate our business, including email platforms (e.g., Google Workspace), calendaring tools (e.g., Calendly, Google Calendar), analytics (Google Analytics, Meta), CRM (GoHighLevel, HubSpot), and hosting providers (e.g., Vercel, Cloudflare). These providers may process data on our behalf under their own privacy policies. We share only what is necessary for them to perform their service.
6. Data Retention
We retain your personal information only for as long as necessary to deliver the services you've requested, comply with our legal obligations, resolve disputes, and enforce our agreements. If you request deletion, we will remove your data from our active systems within a reasonable period, subject to legal retention requirements.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information; object to or restrict certain processing; withdraw consent at any time; and lodge a complaint with your local data protection authority. To exercise any of these rights, email us at info@keycitydigi.com.
8. Security
We implement reasonable technical and organizational measures to protect your personal information, including encryption in transit (TLS), access controls, and secure hosting. No method of transmission over the internet is 100% secure, but we work hard to protect your data and regularly review our practices.
9. Children's Privacy
Our services are intended for business owners and are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll post the updated version here with a new "Last Updated" date. Significant changes will be communicated through our site or, where appropriate, directly to clients.
11. Contact
Questions about this Privacy Policy or how we handle your information? Email us at info@keycitydigi.com or reach out via our contact page. We respond within 1–2 business days.