Terms of Service.
The terms that govern your use of the Key City Digital website and services. For paid engagements, a separate Master Services Agreement controls specific scope, fees, and deliverables.
1. Acceptance of Terms
By accessing or using the Key City Digital website ("Site") or engaging our services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Site or Services.
2. Who We Are
Key City Digital is a digital marketing agency based in Abilene, Texas, providing services to small businesses across Texas and elsewhere. References to "we," "us," or "our" mean Key City Digital. References to "you" mean any visitor, prospect, or client.
3. Use of the Site
You agree to use the Site only for lawful purposes. You may not use the Site in any way that could damage, disable, overburden, or impair it, or interfere with any other party's use of the Site. You may not attempt to gain unauthorized access to any portion of the Site or to any systems or networks connected to the Site.
4. Intellectual Property
All content on the Site — including text, graphics, logos, images, videos, software, and design elements — is the property of Key City Digital or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, publish, or create derivative works from any content without our prior written permission, except for legitimate personal or internal business reference.
5. Services & Engagement
Services we deliver to clients are governed by a separate written agreement ("Master Services Agreement" or "Statement of Work") executed between Key City Digital and the client. These Terms apply to the use of our Site; the MSA/SOW governs the scope, fees, timelines, and deliverables of any paid engagement.
6. Client Deliverables & Ownership
Subject to full payment, clients own the deliverables we build for them — including website code, brand assets, CRM data, ad account access, and content. We retain the right to use general methodologies, know-how, and non-client-specific components across our broader practice. Specifics are defined in each client's MSA.
7. Third-Party Platforms
Many of our Services rely on third-party platforms (Google, Meta, GoHighLevel, etc.). We are not responsible for outages, policy changes, account suspensions, or other actions taken by those platforms. We will work in good faith to support clients through any third-party disruptions, but remedies are limited to what the platforms themselves make available.
8. No Guarantee of Results
While we use proven methodologies and share real client results transparently, digital marketing outcomes depend on many factors — market conditions, competition, your existing assets, client effort, and algorithm changes. Unless explicitly stated in a signed MSA, we make no guarantee of specific rankings, leads, revenue, or other outcomes.
9. Testimonials & Case Studies
Any testimonials, case studies, or client stories featured on the Site reflect real results from real clients. Results vary and are not typical for every engagement — the numbers reflect the specific client, market, and timeframe cited.
10. Disclaimers
The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.
11. Limitation of Liability
To the fullest extent permitted by law, Key City Digital and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site. Our total liability for any claim arising out of or relating to the Site will not exceed $100 USD. Claims related to paid services are governed by the applicable MSA.
12. Indemnification
You agree to indemnify, defend, and hold harmless Key City Digital from any claims, liabilities, damages, losses, and expenses — including reasonable attorney's fees — arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your violation of any rights of a third party.
13. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Taylor County, Texas, and you consent to the jurisdiction of such courts.
14. Changes to These Terms
We may update these Terms from time to time. When we do, we'll post the updated version with a new "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the new Terms.
15. Contact
Questions about these Terms? Reach out to info@keycitydigi.com or via our contact page. We respond within 1–2 business days.