Minute 0
Instant text-back the moment a lead lands.
Free Workflow / All trades
Lead Response Workflow
The exact follow-up sequence we run for clients — from the second a lead lands to a booked job — laid out as a workflow you can copy so no lead ever goes cold because nobody followed up.
Minute 5
The call + the email that backs it up.
No answer
The branch that turns a miss into a conversation.
Re-touch
When and how to follow up before a lead goes cold.
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What’s insideSmall steps.
Small steps.
Useful progress.
Best for: Owners and front-desk staff who want every lead followed up the same way, every time, without thinking about it.
- The full sequence map: instant text-back, email, the call, and the re-touch if they go quiet
- Why the first 5 minutes decide whether a lead answers — and what to send in them
- Copy-and-paste text and email templates for each step
- A "no answer" branch so a missed call still turns into a conversation
- When to stop following up (and how to do it without burning the lead)
- A one-page version you can pin by the phone
A little more clarityGood questions.
Good questions.
Straight answers.
Is this the same system Key City Digital uses?
Yes. This is the real follow-up sequence behind our speed-to-lead and lead-lifecycle work — instant text-back, the email, the call, and the re-touch. We wrote it out so you can run it by hand or have us automate it for you.
Do I need software to use it?
No. You can run the whole workflow manually with the templates included. Software just makes it instant and hands-off — which is the part most owners do not have time for.
What counts as fast enough?
The first few minutes matter most. A lead is far more likely to answer when you respond within five minutes than within an hour. The workflow is built around hitting that window every time.
Put the plan into action
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Keep a good thing going
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Talk to our lead-follow-up expert.
We’ll help you identify what needs attention and what to tackle first.
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