Lead Response Workflow
First lead → email → SMS → call → booked job
The exact follow-up sequence we run for clients — from the second a lead lands to a booked job — laid out as a workflow you can copy so no lead ever goes cold because nobody followed up.
Instant text-back the moment a lead lands.
The call + the email that backs it up.
The branch that turns a miss into a conversation.
When and how to follow up before a lead goes cold.
Get the free workflow
Tell us where to send it. You will get the download right away.
What You Get.
- The full sequence map: instant text-back, email, the call, and the re-touch if they go quiet
- Why the first 5 minutes decide whether a lead answers — and what to send in them
- Copy-and-paste text and email templates for each step
- A "no answer" branch so a missed call still turns into a conversation
- When to stop following up (and how to do it without burning the lead)
- A one-page version you can pin by the phone
Best for: Owners and front-desk staff who want every lead followed up the same way, every time, without thinking about it.
Common Questions.
Is this the same system Key City Digital uses?
Yes. This is the real follow-up sequence behind our speed-to-lead and lead-lifecycle work — instant text-back, the email, the call, and the re-touch. We wrote it out so you can run it by hand or have us automate it for you.
Do I need software to use it?
No. You can run the whole workflow manually with the templates included. Software just makes it instant and hands-off — which is the part most owners do not have time for.
What counts as fast enough?
The first few minutes matter most. A lead is far more likely to answer when you respond within five minutes than within an hour. The workflow is built around hitting that window every time.
Want Us to Handle It?
The workflow shows you how. When you would rather have it done for you, here is where it ties into the work we do for Texas businesses every day.
Questions? Talk to our lead-follow-up expert.
Book a free marketing review and we'll show you the 3 biggest things costing you calls — and what we'd fix first. No pitch, no pressure.
Free. 30 minutes. No pitch. You walk away with a plan either way.
Prefer we reach out? Drop your number.